Contact us
Get help with applying or an existing application
Live chat
You can ask questions about our Qualification and Language Service by using our live chat.
You can access our live chat from the ‘Do you need help?’ link on this page.
If you still need help after using our live chat, you will have the option to contact our customer service team (from 9am to 5pm UK time).
Phone
Phone: +44 (0)330 912 0040
Monday to Friday, 9am to 5pm UK time. We are closed on UK public holidays (opens in a new tab).
Account messages
You can log into your account and select ‘contact us’ to send us a message for help with your application.
We will send you messages about your application in your online account.