Accessibility Statement for Ecctis

This accessibility statement applies to qls.ecctis.com.

This website is run by Ecctis. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings 
  • zoom in up to 400% without the text spilling off the screen 
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet (opens in a new tab) has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact [email protected].

If you need information on this website in different formats or interpretations:

Write to us at:

UK ENIC

Suffolk House

68-70 Suffolk Road

Cheltenham

GL50 2ED

UK

We will consider your request within 5 working days. All requests are dealt with on an individual basis.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

Ecctis is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 (opens in a new tab) AA standard, due to the following non-compliances listed below.

Non-accessible content

The content that is not accessible is listed below together with an explanation and reference to the relevant WCAG section.

Non-compliance with the accessibility regulations

Cookies

  • Parts of the cookies preference centre may not meet minimum contrast requirements (Contrast (Minimum) 1.4.3)
  • Parts of the cookies preference centre may be difficult to navigate with a keyboard or screenreader (Focus Order 2.4.3)

Live Chat

  • Information or state changes are not announced automatically to screen readers (Info and relationships 1.3.1)
  • Parts of live chat may not provide sufficient contrast on UI elements (Non-text Contrast 1.4.11)

What we are doing to improve accessibility

We plan to conduct a full accessibility audit of qls.ecctis.com in 2025.

The outcomes of which will be published on our website.

Preparation of this accessibility statement

This statement was prepared on 1 May 2025.

This website was last tested on 18 April 2025 against the WCAG 2.2 AA standard.

The full accessibility test report will be available in 2025.